YOUR CHANGE COMMS ISN’T WORKING? LET’S CHANGE THAT
Confused employees? Frustrated leaders? Messages that aren’t cutting through?
It’s not the lack of information that’s the problem - it’s how it’s communicated.
More comms isn’t the answer. Smart, strategic comms is.
DOES THIS SOUND FAMILIAR?
❌ Employees are tuning out because they don’t understand what’s changing - or why it matters.
❌ Leaders are saying different things, creating confusion and eroding trust.
❌ Comms feels like an afterthought, rushed, reactive, and more about ticking a box than driving engagement.
❌ Your comms team is stretched too thin, caught in firefighting mode instead of driving a strategy.
❌ Different teams are sending their own messages, creating a flood of conflicting, uncoordinated comms.
When communication is unclear, engagement doesn’t just slow down - it stalls.
The fix? A structured, strategic comms approach that ensures clarity, alignment, and engagement from day one.
HOW I’VE HELPED ORGANISATIONS LIKE YOURS
🚀 Led the communications for the launch of a £40m NHS ordering platform during COVID, helping to improve supply chain efficiency and ensure essential healthcare supplies got where they were needed most.
🏢 Developed a brand identity, strategic narrative, engagement plan, and high-profile open day for the University of Nottingham’s new £70m campus.
🔄 Led change communications for major organisational redesigns, mergers, acquisitions, and rebrands. Worked closely with businesses undergoing structural change - specialising in comms kick-off sessions, developing clear messaging, and ensuring employees understood the transition while keeping leaders aligned and engagement high.
📢 Revamped leadership communications at Severn Trent Services, making leadership more visible and messages more engaging. Introduced new channels - including Yammer, Team Talks, and leadership events - helping boost employee engagement scores by 8% and 23% across two key business units within six months of launch.
HOW I CAN HELP YOU
For 20 years, I’ve helped organisations fix internal communications that aren’t landing.
My job is to help you reset, refine, and transform your comms - before it becomes a bigger problem.
That’s why I developed the 6-Step CHANGE Framework - a clear, strategic roadmap to help us build comms that engage, align, and deliver real impact from day one.
LET'S FIX YOUR COMMS
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BOOK A CALL NOW ***
LET'S FIX YOUR COMMS *** BOOK A CALL NOW ***
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A focused, high-impact session to troubleshoot and solve an urgent internal comms challenge.
Best for when you need to:
✔️ Get instant clarity on a specific comms issue that’s holding you back.
✔️ Refine messaging for an upcoming announcement, update, or leadership briefing.
✔️ Troubleshoot employee engagement challenges - why aren’t they paying attention?
✔️ Align leadership messaging quickly to avoid confusion and mixed signals.
✔️ Quickly improve how a key project is communicated before it risks losing traction.
✔️ Fix an immediate roadblock in a campaign or internal initiative.
✔️ Identify the real issue behind low engagement so you’re not fixing the wrong problem.
✔️ Get expert input on a comms plan you’ve already created but want to refine before launch.Outcome: Walk away with a clear diagnosis, practical solutions, and 3-5 high-impact actions you can implement immediately.
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A 2-hour working session to realign your internal comms strategy and ensure it delivers impact.
Best for when you need to:
✔️ Refresh your internal comms approach to make it more strategic and effective.
✔️ Review and refine an existing project or initiative that’s struggling to engage employees.
✔️ Fix an internal comms function that feels reactive - moving from ‘updates’ to meaningful engagement.
✔️ Identify why your comms isn’t landing - and what to change to make it more effective.
✔️ Improve how leaders and managers communicate internally so messages feel aligned and consistent.
✔️ Ensure employees receive the right messages - not just a flood of competing updates.
✔️ Reduce comms noise by creating structure and alignment across teams.
✔️ Make internal comms more engaging - so employees pay attention and take action.Outcome: A structured action plan, refined messaging, and practical steps to immediately improve how your internal comms lands.
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An online or in-person deep-dive strategy session to build, fix, or reset your internal comms approach.
Best for:
✔️Establish internal comms from scratch - ensuring you have the right framework, tools, and channels in place.
✔️ Fix an existing IC function that isn’t delivering the engagement or impact it should.
✔️ Reset your approach to ensure clarity, alignment, and effectiveness.
✔️ Introduce structure and strategy to a comms function that has grown organically without a clear plan.
✔️ Define clear roles and responsibilities across teams to avoid conflicting or duplicate messaging.
✔️ Get leadership aligned on the internal narrative so employees hear a consistent, compelling message.
✔️ Improve engagement with key initiatives - whether it’s a cultural shift, a new strategy, or organisational changes.
✔️ Reduce comms noise by ensuring the right messages go to the right people, at the right time.
✔️ Develop a long-term, sustainable comms strategy that moves away from reactive, last-minute updates.Outcome: A comprehensive internal comms strategy that gives you a clear direction, structured priorities, and an actionable roadmap for success and a follow up session to check progress.
Whether you need a quick solution, a strategy reset, or a deep dive into what’s working (and what’s not), I offer tailored, expert-led support to get your comms driving real impact.
BOOK A DISCOVERY CALL
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BOOK A DISCOVERY CALL ***
FRACTIONAL COMMS PARTNERSHIP: EXPERT INTERNAL COMMS SUPPORT - ONLY WHEN YOU NEED IT
Not every organisation needs a full-time internal comms lead - but every organisation needs effective communication. That’s where a fractional comms partnership comes in.
Get access to expert, high-impact comms support - without the cost or commitment of a full-time hire.
Whether you need:
✔️ A few days a month to keep your messaging sharp and aligned
✔️ Ongoing strategic input to support leadership or transformation comms
✔️ A deep dive into fixing complex challenges - without adding headcount
You only pay for the expertise you need - nothing more.
✅ Flexible, expert-led support - tailored to your organisation’s needs
✅ On-demand comms expertise for projects, transformations, or ongoing strategic alignment
✅ An embedded partner who understands your business and gets results - without long-term overheads
Let’s talk about how fractional support can work for you.
LET'S TALK ABOUT HOW I CAN HELP YOU
LET'S TALK ABOUT HOW I CAN HELP YOU
What Clients Are Saying
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"Nikki brought rigour and discipline to our change communications, ensuring alignment with stakeholders while staying focused on the end user. Her calm, measured approach, adaptability, and ability to influence senior stakeholders make her an invaluable asset. I have no hesitation in recommending her."
Kate Reynolds, Director of Communications and Public Affairs, National Express
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"Nikki is one of the most skilled Interim Change Communications Leads I’ve worked with. She navigates complex transformations with clarity, creativity, and empathy - crafting messages that engage diverse audiences, anticipating challenges, and turning resistance into enthusiasm. A true asset to any team."
Keith Green, Programme Manager, National Express
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"Nikki integrates seamlessly into teams, leads by example, and sets high standards. She understands business goals, supports colleagues, and keeps teams on track to deliver clear, strategic communications - all while being professional, positive, and brilliantly approachable."
Louise Johnson, Head of Partnerships, British Gas Business
